Caution

1) Please kindly note that if you need to change the shipping address for your Pre-order or orders, you must contact us via cs@tf-direct.com

Otherwise, we will use the acquiescent PayPal address to ship your package. If your package was lost or returned to our warehouse, we have to ask you for the relevant fees.

2) If you want to cancel the deposit order, please contact us before we send the balance invoice via PayPal, otherwise, we would not send the refund. And if you do not finish the balance payment, it will be considered to cancel the order and we would not send the refund either. *

3) Full payment customers will have a precedence of processing orders if we get the limited stock.

4) For the pending deposit order, we will help our customer to keep the figure for at least 2 weeks, after that, we'll not help you to keep and send it to other customers.

Hope you can understand.

Q: What is a Pre-Order?

A: Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.

The pictures and item descriptions for the Pre-Order are for explanation purposes, the color and shapes for the final product may vary.

Release dates are set by the manufacturers and are subject to change. We are not liable for any changes to a pre-release date advertised by us, but we will keep you informed of any potential changes

Q: How do I get charged for a Pre-order?

A: TF-Direct offers two options for Pre-orders. Deposit payment option and Full payment option, the funds will be charged immediately based on the payment option you choose.

• Deposit payment: By paying a small amount of deposit, you can secure the product for a certain period, the payment of a deposit is taken as a part of the full price.

   

• Full payment: If the price is reduced when the items officially released, the difference will be refunded to you, while if the price is increased at that time, you don't need to add any payment[but if the supplier/manufacturer rise the price so high/expensive we couldn't take/offer, we have to ask you for the additional fee, but it rarely happens]. As a result, the price is reduced instead of increased if you choose full payment for the pre-orders.

•  When the Supplier reduces the product’s supply, Full Payment will be sent out priority. 

Q: What happens if the price of my pre-order item changes?

A: 1)For full payment method

If an item you have already pre-ordered is dropped when it is released, and you have already been charged for the Full payment, we will refund you the price difference via your original payment method.

If the price of your pre-ordered item increases, you don't need to pay for the price difference. This means the final price you pay is less or equal to the actual release price, and this benefit is only for Full payment Pre-orders.

   2)For deposit payment method

The total price you need to pay is the same as the actual official released price. You should pay the balance as per the price when the items officially released. A balance payment notification will be sent to your account email address when the product is due in stock, you can click the "Balance" button to make the balance payment or finish the balance invoice we sent via PayPal.

The pre-order service contract will be canceled if the balance is not been paid off after 15 calendar days of receipt of balance payment request notification and the product is in stock.

Q: When could I cancel the Pre-order?

A: Most times, the pre-order figures quantity depends on the order we received, you need to cancel the order, please send the message to us before this item shipped out by the manufacturer.

Q: How do I cancel a Pre-order?

A: PayPal reversal will be provided with a request by email. Any money received from you will be refunded via your original payment method. If you decide to cancel your order, please email us at CS@tf-direct.com

Q: What if the manufacturer decides to stop producing the pre-order item?

A: All pre-order Figures will ship out as soon as the item released. During the pre-order period, We are not liable for any changes to a pre-release date advertised by us or non-control situation.like the Manufacturer decides to stop producing the pre-order item, If that happens, it is really sorry. We will inform you and refund immediately.